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Our Legal Terms, Explained Clearly

At 02 erek, our legal framework outlines exactly what governs your account, how your data is handled, and what rights you hold under applicable rules — because clarity…

Jurisdiction-aware termsAccount rights protectedDANA, OVO, GoPay & QRIS coveredData retention policy statedContact path always open
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02 erek Our Legal Terms, Explained Clearly
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights, a data request, or a dispute related to your account, our support team handles legal enquiries through three dedicated channels. Our agents are available 24 hours a day, seven days a week, including for players in Denpasar who may be operating in a different time window than our Jakarta-based team.

Team online

Live Chat

Open the chat widget from any page on 02erek.xyz and select 'Legal & Account' from the topic menu. A trained agent picks up within two minutes during all hours.

Email Support

Send your legal query to our official support address listed in the footer. We respond to data-access and account-rights requests within 48 hours of receipt, Monday through Sunday.

Help Centre Form

Use the structured form in the Help Centre under 'Legal Requests' to submit account-data queries, term clarifications, or dispute notices — tracked with a reference number on submission.

HOW WE HANDLE THIS

Data, Security and Your Account Rights

Every account on 02 erek is protected by a layered security approach that covers your personal data, your payment credentials, and your activity history.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve page speed. You can review and withdraw cookie consent at any time via the privacy settings panel inside your account dashboard.

Data Handling

Personal details you provide — name, email, and payment identifiers linked to DANA or OVO — are stored in encrypted form. We do not sell or share your data with third-party marketers under any circumstance.

Account Security

Two-step login verification is available for all accounts. We recommend activating it from the Security tab in your profile — it takes under 90 seconds to configure and applies immediately on your next login.

Data Retention

Transaction records, including GoPay and QRIS payment logs, are kept for the period mandated by applicable financial law in the relevant jurisdiction. Non-financial personal data is deleted upon verified account closure.

Who to Contact

For any formal data-access request or deletion enquiry, direct your message to our Data Officer via the Help Centre form under 'Legal Requests'. We acknowledge all submissions within one business day.

Requesting Changes

You may request a correction to your registered details — including name, email, or linked payment method — by submitting a verified change request through Live Chat or the Help Centre form, with identity confirmation.

Common Questions About Our Legal Terms

The questions below cover what we hear most often from people reviewing our terms. If yours is not here, the Live Chat team at 02erek.xyz can address it in real time, around the clock.

Yes. Our terms apply to all registered accounts. However, access to specific features depends on local law — where local law permits, the full account dashboard is available to you, including all payment and withdrawal functions.

Submit a data-access request through the Help Centre form under 'Legal Requests'. We process these within 48 hours and deliver a summary of your stored data, including payment records tied to DANA, OVO, GoPay or QRIS, to your registered email.

Yes, where local law permits and your account has no pending withdrawals or disputes. Submit a deletion request via the Help Centre, verify your identity, and our Data Officer will process it within five business days of confirmation.

Financial transaction logs are retained for the legally required period under applicable regulations, even after account closure. Non-financial personal data — such as your name and email — is deleted once the closure is verified and the retention period ends.

We notify you via the email registered to your account before any terms change takes effect. You will also see an in-platform banner when you next log in, with a summary of what changed and a link to the updated document.

Yes. Raise the matter through Live Chat, selecting 'Legal & Account' as your topic, or email our support address. We escalate unresolved disputes to our compliance team and aim to issue a formal response within three business days.

You can request a change to your linked payment rail — including switching from OVO to DANA or adding QRIS — by submitting a verified change request through Live Chat. Identity confirmation is required before any payment-method change is processed.

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