Reference

Terms & Conditions that put your account first

Our Terms & Conditions are written to keep your account, deposits and withdrawals secure.

DANA depositsAccount securityWithdrawal verification24-hour support

How our Terms apply to your play

02 erek Service availability depends on jurisdiction. Users are responsible for checking local law before access.

02 erek operates these terms for all account holders on our platform, where local law permits. Your account is yours — we don't rent it, sell it, or share login details with third parties. When you deposit via DANA, OVO, GoPay or QRIS, that payment clears

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into a wallet we hold separate from our operating account. Withdrawals are processed only to the payment method you used to deposit, and we verify your identity before any payout leaves our system. These terms cover your rights to access the lobby, play our games, manage
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your balance, and request account changes or closure. Disputes about payouts, game results or account access are handled by our support team; you can escalate in writing to our compliance contact.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

Contact paths for Terms questions

Team online

Live Chat

Open the chat widget in the lobby or on this site. Our team in Denpasar responds in English during lobby hours, helping with account access, payment holds, and Terms clarifications.

Email Support

Send details to our compliance inbox; we reply within 24 hours with a full account summary or Terms clarification. Use this for formal requests like account history or policy exceptions.

Account Settings

Log in and navigate to Settings > Account > Terms & Policy. You'll see your current terms version, deposit rules, and a one-click option to request a full policy document by email.

HOW WE PROTECT YOU

Data, cookies and account security under our Terms

Data retention

We keep your account data — name, email, payment method, game history — for as long as your account is open, plus three years after you close it. If you ask us to delete your data after closure, we remove it within 30 days.

Cookie use

We use cookies to keep you logged in, remember your language and timezone, and track gameplay patterns to prevent fraud. You can disable non-essential cookies in your browser; login cookies stay on for security.

Account security

Your password is hashed and never stored in plain text. We monitor for login attempts from unfamiliar locations and freeze accounts if we detect unusual activity. Enable two-factor authentication in Settings for extra protection.

Payment verification

Before your first withdrawal, we request ID verification and a selfie to match our records. This happens once; future payouts clear faster because we've already confirmed your identity.

Dispute resolution

If you disagree with a payout decision or game result, open a dispute ticket in Settings > Support. We review it within 48 hours and reply with a detailed explanation and, if needed, account credit.

Policy updates

When we change our Terms, we email you 14 days in advance. You can request a side-by-side comparison of the old and new versions, or close your account without penalty if you don't accept the changes.

Questions about our Terms & Conditions

Yes. Go to Settings > Account Details and update your email, phone number or timezone anytime. Your name and ID number are locked for security, but you can request a correction by emailing support with a photo of your ID.

Your balance is paid out to your registered payment method within 24 hours. Your account stays in our system for three years (for tax and fraud records), then is deleted. You can reopen an account anytime after closure.

No. Your DANA, OVO, GoPay or QRIS details are encrypted and held only by us. We never sell or rent your data. We share only fraud signals with our payment processors if we suspect abuse.

After you request a withdrawal, we verify it within two hours. DANA, OVO and GoPay payouts arrive within minutes. QRIS transfers and bank transfers take up to one business day depending on your bank.

Click Forgot Password on the login page. We send a reset link to your email. If you've lost access to that email, contact live chat with your account ID and a photo of your ID, and we'll help you regain access.

We can hold a withdrawal only if we're verifying your identity, investigating fraud, or honoring a court order. Any hold lasts no longer than seven days unless you're under investigation. We'll email you the reason and expected resolution date.

Every game in the 02 erek lobby — live tables like Dragon Tiger and Andar Bahar, slots including Aviator and Plinko, sportsbook markets on Tennis Betting, and specialty rooms like Fish Hunter. All payouts and rules follow the same Terms.

Terms & Conditions that put your account first

Contact paths for Terms questions

Live Chat

Email Support

Account Settings

Data, cookies and account security under our Terms

Data retention

Cookie use

Account security

Payment verification

Dispute resolution

Policy updates

Questions about our Terms & Conditions

01 Can I change my account details after I register?

02 What happens if I close my account?

03 Do you share my payment data with third parties?

04 How long do withdrawals take?

05 What if I forget my password?

06 Can you limit my withdrawals under your Terms?

07 What games are covered by these Terms?

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