Reference

How We Protect Your Account and Payment Information

When you open an account at 02 erek and deposit via DANA, OVO, GoPay or QRIS, your personal and financial data stays secure under strict privacy controls.

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02 erek How We Protect Your Account and Payment Information
REACH OUT ANYTIME

How to Contact Us About Your Privacy

Team online

Live Chat

Open your account and head to the support icon in the bottom right. Our team responds during lobby hours (Mon–Sun, 09:00–23:00 Jakarta time) with answers to privacy questions and data requests.

Email Support

Send privacy requests to [email protected]. We process data subject access requests and account deletion queries within 7 business days, where local law permits.

Account Settings

Visit your account page under Privacy & Security to update your contact details, review your deposit history, or request that we stop using your data for marketing. Changes take effect within 24 hours.

HOW WE OPERATE

Your Privacy Rights and Our Security Measures

Data Encryption

All communication between your device and our servers uses TLS 1.2 encryption. When you deposit via DANA, OVO, GoPay or QRIS, the transaction details are encrypted end-to-end and never logged on unsecured systems.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your game preferences. Analytics cookies help us understand how the lobby performs in Makassar and other regions, but we do not sell this data to third parties.

Payment Partner Privacy

DANA, OVO, GoPay and QRIS process your wallet identifiers under their own privacy policies. We only receive confirmation that your deposit cleared; we never see your full wallet credentials or banking PIN.

Data Retention

We keep your account records for as long as your account is active. After you request closure, we retain minimal data (account ID, transaction history) for 3 years to comply with financial reporting laws, then delete it.

Access and Deletion

You can request a downloadable file of all personal data we hold about you, where local law permits. You may also ask us to delete your account and associated records, which we process within 7 days unless legal obligations require us to retain some data.

Third-Party Sharing

We do not sell your data. We share information only with payment processors, fraud-detection vendors and where local law requires (e.g., tax or anti-money-laundering authorities). You can object to non-essential sharing by emailing [email protected].

Privacy Policy FAQ

We deactivate your login immediately and stop processing new deposits. Your personal and payment records are retained for 3 years to satisfy legal and tax requirements, then securely deleted. You can request early deletion by contacting [email protected], where local law permits.

Yes. Every promotional email includes an unsubscribe link at the bottom. You can also update your preferences in your account settings under Notifications. We will honour your choice within 24 hours and remove you from promotional lists.

No. Your DANA, OVO, GoPay and QRIS identifiers are processed by those platforms under their own privacy agreements. We receive only transaction confirmations. We never share your wallet details, card numbers or banking credentials with third parties.

We log your device type, login location and IP address to spot unusual activity. If we detect a login from a new device or region, we may ask you to verify your email or phone. This data helps us block fraudulent withdrawals and protect your balance.

We use session cookies to keep you logged in, functional cookies to remember game settings, and analytics cookies to track lobby performance in Indonesia regions like Denpasar. We do not track you across other websites or sell your browsing history.

Yes. Email [email protected] with your request and account ID. We will compile your profile data, deposit history and game records into a downloadable file within 7 business days, where local law permits this access.

We retain login records (date, time, device type, IP address) for 12 months to detect unauthorized access and support fraud investigations. After 12 months, these records are automatically deleted unless a dispute or legal hold requires us to keep them longer.

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